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CLICK & COLLECT

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For best price use our website checkout for all purchasing either for delivery or click & collect paid for and completed prior to coming to store and you will receive maximum discount as cutting out the human element by using the automated service saves us money and we pass the savings on to make the pennies go further.

Calling into the store either by walk in or phone call the max discount will be 10% off kits RRP and 5% off accessories RRP

 

Voucher Codes

All vouchers can only be redeemed at www.cazadomodels.com within the checkout coupon box

Strictly 1 voucher use per person & not to be combined with another order when a voucher is also used or in multiple orders on same day.

If abuse of the vouchers is deemed the orders will be cancelled

All vouchers have a time limit and where none are specified the maximum time scale from point of voucher issue is 3 months

 Voucher codes provided are exclusive of shipping, meaning that you will have to pay shipping fees on orders if applicable. Discount coupons are distributed at our discretion

 

Post Charges

Mainland UK

FREE standard delivery on orders with a payment value of over £20.00 (including any coupon discounts)

Royal Mail 48 Tracked post £2.99 Max charge

Royal Mail 24 Tracked - £3.49 Max Charge

Next Business Day - £4.99 Max Charge

(Please note Next Day service parcels are delivered on the next working day Mon to Fri after purchase) 

Offshore UK may incur a surcharged as charged by the Postal Carrier (cost shown in basket prior to purchase)

Overseas

Parcels charge by the weight of the items ordered , all charges will be clearly stated in the cart prior to purchase

Parcel Delivery Services

Mainland UK - under 2kg Royal Mail

Europe - under 2kg Royal Mail Airmail

Rest of the World - under 2 kg Royal Mail Airmail

Mainland UK - Over 2kg UK Courier

Europe - Over 2kg Courier

Rest of the World - Over 2kg Courier

PLEASE NOTE :- All paints & glues cannot be shipped outside Mainland UK

Any orders of these products for overseas will not be processed sorry for any inconvenience this is beyond our control due to shipping restrictions

Spray paints are shipped Monday to Friday and are sent with courier

 

On the rare occasion of out of stock we aim to ship within 7 - 14 days.

Please note guaranteed stock levels are sourced from either our warehouse or hub stock warehouse. If your item is located at a hub stock warehouse this may delay your delivery by up to 7 working days.

If we are to ship after 14 days due to manufacturer delays ,an email will be sent to keep you updated on the status of your order

We will not be held responsible for items that go missing by Royal Mail or Courier small parcels when item is confirmed as signed for.

Please contact us if your item has not arrived as we keep tracking numbers for all deliveries - we are not able to claim for the missing item until 15 working days since dispatch, as most postal carriers do not classify the item as "lost" until then. We will not send a replacement/refund to you for the missing item until you have replied to the Royal Mail's P91 or our company lost letter in which you tick the box and sign to state you have not received the item or relevant form from courier. When we are notified by the Royal Mail or Courier that the claim has been successful, we will then replace the item straight away. Unfortunately we have had to take this route as the Royal Mail have changed their policy; and courier companies followed suit please understand that the problem has arisen through no fault of our own.

Some items such as sprays and liquids cannot be sent outside the mainland UK and can only be delivered by road services , areas in highlands of Scotland we are unable to provide a delivery service for these products as the postal restrictions will require the product be destroyed.

In the unlikely event that this is not specified on the product page, we will advise you and refund your purchase.

Errors and Omissions are rare, but there may be instances where we have mis-described a product or where we cannot send it using normal postal services. Unfortunately if this is the case, we may have to cancel the sale and refund you.

We are closed on all official bank holidays, Christmas, Easter and New Year. Purchased items on these date will be dispatched following the holiday period.


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